Our services

CONSULTANCY EN ADVISE

Our consultants have deep knowledge of all of our products and can advice you about their applicability as well. We think in solutions, therefore we are always able to recommend you the most suitable products. If desired, we will also assist you during intake interviews with clients. You can profit from our knowledge in a wide variety of areas, among others: Infrastructure (IT, including wireless), video management software, storage and workplace design.

PRE SALES, SCOPE STATEMENTS AND TENDERS

Camera surveillance and surveillance projects usually depend upon scope statements and (national and European) tenders. Join forces with VideoGuard: we have the expertise and experience to turn wishes and requirements into a solution with the right products and services. Your VideoGuard Advisor will be happy to discuss your project and determine the approach.

DESIGN

System design is often the key to the quality and performance of a network video installation. Several factors play a role and the greater the size, the greater the complexity. VideoGuard has the necessary in-company knowledge, and the external resources as well, to provide you with both “modest” and “large” installations of sound design. To achieve a successful final result, pitfalls should be identified in the design phase. Take no chances and let us help you think of a solution. Curious about the possibilities? Contact your VideoGuard Advisor.

HELPDESK

VideoGuard can also assist you with the after sales process, such as technical support on a contractual basis. In addition to the standard warranty, we provide contract based technical support after the expiration of the 30-day term. You can choose from a ‘basic’, ‘advanced’ or an ‘expert’ agreement. The choice depends on the type of equipment, the degree of difficulty and the size of the total installation and application. In most cases the basic agreement will be sufficient. Your Advisor will gladly to assist you in making the right choice.
In both cases, you are entitled to telephone support. Based on your contract number, you will be assisted immediately and receive technical support by phone and email. Rates are available on request.

INSTALLATION / COMMISSIONING

VideoGuard goes beyond just sending and delivering the ordered goods. You can also entrust us with the commissioning of your camera surveillance equipment. Our professional technicians can assist you in running the network video equipment, storage systems and video management software. The entire system can be configured and programmed to suit your needs. We will deliver your system fully functional and ready for use. The commissioning costs are calculated on the basis of labor hours and call-out charges.

Why videoguard?

  • Excellent service
  • Innovative ideas
  • Complete solution supplier
  • Installation support
  • Technical support by contract
  • Construction of custom-made video servers

5 year warranty

warranty

For more information about our '5 year warranty', please click here.

Need advice?!

Call on our ready knowledge of a wide variety of products and their applicability. Contact us